Life happens and sometimes what would have been a perfect time and day when you first booked is no longer going to work. We get it!
If you just can’t make it, please cancel 24 hours in advance
NBB appointments book quickly and there is often a waiting list. Giving advanced notice of your change of plans means someone else could get your spot. Who knows? You might be making someone’s day. Everybody wins.
If 24 hours isn’t possible
If you cancel within the 24 hour window, you’ll be charged 50% of the cost of your service. No shows will be charged in full.
Please plan on arriving at least 5 minutes before your scheduled treatment time. Because the majority of our services are 30 minutes or less, a late arrival won’t give much time for your actual service. We’ll do our best but if we won’t be able to provide a quality service in what’s left of your appointment time, we’ll need to reschedule you.